September 8, 2021

10:00 am - 11:30 am PT | 1:00 pm - 2:30 pm ET


You practiced, reviewed the training materials and you are ready to go and yet something goes wrong during the training. Perhaps participants are distracted, conflict arises in the room, you don't feel respected or all the technology is failing you. Managing and facilitating difficult situations as they occur is hard.  Yet in the moment, you have to keep going and remain confident in yourself as a trainer and facilitator to provide the best possible experience for your program participants. This workshop will focus on how to handle situations that you don't expect and strategies to lead a group through these difficult situations as they arise. As a trainer, presenter or facilitator, you want to model effective behaviors, leadership styles and create the best possible experience for all.  

Who Should Attend?

Individuals that facilitate groups in an in-person or virtual setting 

What The Training Will Cover

  • Understand how to manage participants that are required to attend your training  

  • Analyze what to do when conflict arises in a training and how to manage a moment to build community   

  • Review strategies to keep going in a training even if things are difficult from a co-facilitator to technology snafus

  • Analyze how to better manage your trainer time in a training to ensure that you end on time and complete the required content  



Premier Members






Additional Information

All workshops are live and recorded.  It is best to attend live but if you miss the live workshop, you can watch the recordings and then reach out to the instructor with any follow up questions. After the conference, attendees will receive recordings and materials from the workshop.

Looking to register 3+ people? Email us at to receive $5 off per registration!

Please Note: We do not offer any other discounts for this training other than the member rate. 

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Some of our favorite books and articles on adult education, facilitation, and training;  
  • Flow: The Psychology of Optimal Experience 
    Csikszentmihalyi, M. (1990), New York: Harper & Row

  • Pedagogy of the Oppressed 
    Freire, P. (1996), London: Penguin

  • Teaching Naked: How Moving Technology Out of your College Classroom Will Improve Student Learning 
    Bowen, J. A. (2014), San Francisco, Calif: Jossey-Bass

  • Teaching to Transgress: Education as the Practice of Freedom
    Hooks, B. (2017)

  • The Adult Learner 
    Knowles, M. S., & Holton, E. F. (2015), London: Routledge

  • Visual Meetings: How Graphics, Sticky Notes and Idea Mapping Can Transform Group Productivity
    Sibbet, D. (2013), Hoboken, N.J: Wiley

  • Tips & tools: The Art of Experiential Group Facilitation 
    Stanchfield, J. (2007), Oklahoma City, OK: Wood 'N' Barnes Publishing

  • Thinkertoys: A Handbook of Creative-Thinking Techniques 
    Michalko, M., & cloudLibrary. (2017), S.l.: Random House