• Nonprofit Learning Lab

How to Develop a Successful Mentorship Program

This is a guest blog post by Shannon Flynn from Rehack.

As a nonprofit leader, developing a mentorship program can seem daunting. You likely have several questions circulating in your mind: Where do I start? How do I ensure the program is successful? Will this benefit the organization? First and foremost, if you believe you'd like to start a mentorship program, you're already on the right track.


Remember: creating a successful mentorship program and getting it up and running smoothly may take time, energy, and trial and error. What's important is that you're doing your best to achieve your organization’s overall mission.


To get you started, we've included some information about the benefits of a mentorship program, some challenges you may face, and some steps you can take when developing a mentorship program for your organization.


Benefits of Developing a Mentorship Program

Understanding the benefits of mentorship will help you solidify your decision to implement a program in your nonprofit. Below are some examples of the benefits a mentorship program can offer your organization:

  • Creates effective training opportunities

  • Encourages social interaction

  • Improves knowledge transfer

  • Develops trust

  • Integrates new volunteers faster

  • Boosts your nonprofit's reputation in the community and beyond

Mentoring is essentially a two-way street. Junior volunteers benefit from learning necessary skills, while senior leaders can share advice with their younger counterparts. Fostering a collaborative environment is vital to a nonprofit’s success and will create a strong culture, which can support your nonprofit’s structure and even lead to a competitive advantage.



Potential Challenges When Designing Mentorship Programs

There's no denying that a formal mentorship program will require thorough planning. Still, the positive outcomes are well worth the extra time and effort. These are some of the potential challenges you may face when implementing a mentorship program in your nonprofit.



Finding the Right Mentor-Mentee Pair

A good mentoring relationship relies on how compatible two volunteers are with each other. The goal should be to find two volunteers who share similar personalities, skills, and interests. This is where trial and error comes into play. It may take time to match the right volunteers with each other.


One solution to improve your volunteer matching process is to leverage mentoring software, one example being Mentoring Complete. This software uses precision matching algorithms to pair up volunteers with each other.



Managing Volunteer Expectations

If expectations regarding the program are not well-articulated, volunteers may feel let down by their mentoring experience. Sometimes mentors expect more from their mentees and vice versa.


Unrealistic mentoring expectations can result in failed mentoring relationships. To avoid this, consider setting realistic expectations at the program’s start to ensure a smooth experience for the mentor and mentee. You can also consider using a mentorship contract or written agreement to ensure both parties understand the expectations of the relationship.



Motivating Volunteers to Participate

Mentorship programs require time and effort from your volunteers. By outlining the potential benefits and rewards of participating, you can motivate them to engage with the program.


So, now that you know the benefits and challenges of implementing a mentorship program, let's dive into how you can start developing one.



How to Design an Effective Mentorship Program

Below are 10 steps you can follow to start developing your nonprofit’s mentorship program.


Step 1: Define and Establish Goals

Ask yourself why you want to start this program. Is there a need you're trying to fulfill? How will your organization benefit from this program? Clearly define the goals you hope to achieve.


It's also important to establish goals for your mentors and mentees. Consider how you plan to measure the success of the program and how you plan to garner interest from participants.


Step 2: Select a Mentoring Format

Choosing what type of mentoring relationships you want your volunteers to have is crucial in the development stages. These are some examples you can use:

  • Peer-to-peer mentoring

  • Group mentoring

  • 1:1 mentoring

  • Open, invite, or application mentoring

  • Mentoring days, weeks, or months

This will set the structure for your program and allow participants to step right into the program with ease.


Step 4: Outline Details of the Program

Get down to the nitty-gritty details and what activities your volunteers will engage in during the program. Think of this stage as the blueprint for your program – the more specific information you include, the better.


Create a schedule and include kickoff dates, meet-up suggestions, icebreaker activities, and mentor-mentee agreement documents. The outline should also have some room for flexibility, as the program is subject to change.


Step 5: Prepare Program Resources

Mentors and mentees may need additional resources to support their development and fuel their relationship with each other. Use online resources or visit your local library to find research on how to foster positive mentoring relationships.


Step 6: Onboard Mentors and Mentees

After your planning stages, you can now introduce the program to your volunteers. An on-boarding process is similar to introducing a new hire at a company and explaining critical processes. Share the goals of the program and how you expect volunteers to participate. Answer any volunteer questions and share any documents with your team members.


Step 7: Match Mentors and Mentees

Determine if you want participants to match themselves to a mentor or a mentee or if you're interested in matching software. Now is the time to use it. You can also use questionnaires or surveys to learn more about your participants and which people would be a compatible match for mentoring.


Step 8: The Three M’s: Maintain Mentorship Momentum

Now that your volunteers have their matches, ensuring positive relationships is crucial. Host various activities to help your participants get to know each other. They should share details about their background and what they want to get out of the program. This will help them keep each other informed and accountable throughout the mentorship program.


Step 9: Measures Success and Return on Investment (ROI)

As the program progresses, consider measuring its success. Did your program reach the goals you made in step one? What areas of improvement can you work on next time? What went wrong and what worked well? Discover whether your work was worth it and calculate your return on investment (ROI).


Step 10: Gather Feedback From Participants

A simple way to gather feedback from your volunteers is to have them complete a survey, either anonymously or in an exit interview. Participants offer a unique perspective and can be candid about their experience.


Follow these 10 steps to develop a successful mentorship program for your nonprofit's volunteers.



Strengthen Your Nonprofit With a Mentorship Program

In the nonprofit world, organizations consist of dedicated volunteers who set out to make a difference, further the nonprofit organization's mission, and lend a helping hand. A mentorship program can serve as a viable solution for nonprofit organizations looking to strengthen connections between leaders, volunteers, and their local communities.

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