top of page

Trauma Informed Care: Guidance for Non-Clinical Staff in Programs and Services

9/10/2024, 9/17/2024, 9/24/2024

9:00 am - 10:30 am PT | 12:00 pm - 1:30 pm ET


Trauma-informed care is an approach in social services that seeks to recognize and respond to the impact of trauma on individuals. The approach of trauma informed care involves understanding, recognizing, and addressing the effects of all types of trauma.

A nonprofit that utilizes trauma informed care in their services and programs seeks to*:

  1. ensures physical and emotional safety for clients, staff and volunteers and builds trust through transparency in organizational operations and decisions.

  2. utilizes peer support and/or mutual self-help to establish safety and hope.

  3. emphasizes partnership, collaboration and leveling power differences

  4. prioritizes client empowerment and individualized treatment by honoring each person's voice and choices.

  5. offers gender-responsive services and recognizes historical trauma of all individuals.

  6. avoid re-traumatization and create an environment where individuals who have experienced trauma feel safe and supported, acknowledging that trauma can have lasting effects on physical, emotional, and mental health.

Does your organization utilize a trauma informed care approach? How might your programs and services improve outcomes and retention of participants and volunteers utilizing a trauma informed approach? How could becoming more trauma-aware enhance the services and programs your organization offers? Nonprofit professionals lead and support a variety of programs and services from after school activities, leadership programs, mentor support, volunteer engagement, educational programs, and advocacy programs.

Trauma can impact a person’s individual sense of safety. Staff may find themselves in situations where being aware of a trauma informed approach could enhance and better support participants, staff and individuals in programs.  The community systems or organizations that individuals interact with can seek to create methods and strategies within their programs and services to be trauma informed.

Please note: This training is designed for individuals who lead programs and services and aim to support their clients, participants and community by becoming more trauma-aware in their approach. It is not intended for staff with a clinical background, such as therapists, psychologists or those with a bachelors in social work or a masters in social work.

Who Should Attend?

What The Training Will Cover

Day 1

  • Review the foundational concepts of trauma theory and trauma informed care and how these concepts are applicable to nonprofit services and programs in a non-clinical setting

  • Understand trauma’s impact on an individual's level of engagement and learning in potential program and service in a non-clinical setting

  • Understand and review examples of trauma’s influence on a client’s or participant’s engagement and learning

Day 2

  • Understand program development or design pitfalls in re-traumatization of participants and the benefit of program partnerships if a holistic approach is not possible.

  • Discuss areas for growth and development within your organization’s own programs, services and policies to be more trauma informed

  • Review the need for flexibility and ways to create flexibility in programs and services to support participants

Day 3

  • Review scenarios and discuss how you would approach these situations, considering how your organization’s current methods align with these real-life examples.

  • Identify trauma informed care strategies discussed and determine the next steps to incorporate them into your organization within the context of a non-clinical setting

  • Analyze a potential checklist as a framework and reflect on the relevance and effectiveness of these ideas in the context of your own organization


Premier Members








Additional Information

Trauma Informed Care: Guidance for Non-Clinical Staff in Programs and Services is capped at 30 attendees. This is an interactive workshop and must be restricted due to online training capacity. Each workshop session is live. Registrants receive slides & handouts. It is expected participants will be able to be on camera and able to unmute for some portions of the training to participate in discussions. Full recordings are not provided. This training must be done sequentially. If you miss a session, please reach out to

Looking to register 3+ people? Email us at to receive $5 off per registration!

Please Note: 

We do not offer any other discounts for this training other than the member rate. Upon registration, you will receive a link to participate in the training. Please check your inbox or spam folder.


This training is led by Dr. Leah Weiner who has a doctorate in education and psychology from Pepperdine University. Leah Weiner is the Founder and CEO of the Nonprofit Learning Lab. Leah’s approach to training focuses on making sure that the information provided helps participants solve a problem or create a solution related to their professional work.



1 hour of training = 1 credit hour



bottom of page