May 17, 2021

10:00 am - 11:00 am PT | 1:00 pm - 2:00 pm ET

June 7, 2021

10:00 am - 11:00 am PT | 1:00 pm - 2:00 pm ET


Every nonprofit leader deals with difficult committee members, volunteers, or board members. Difficult volunteers can prevent nonprofits leaders from effectively pursuing their mission and programs and can negatively impact staff and other volunteers. In This training, we will review common issues that arise and offer step-by-step solutions to mitigate these issues. Volunteer issues covered in the workshop will include social media policies, interpersonal conflicts among volunteers and with staff, alignment of volunteer expectations, volunteer engagement, and volunteer retention. Participants in this workshop will leave with strategies and tools to immediately implement in their own organizations to more effectively manage their volunteer force.

Who Should Attend?

Individuals and organizations that manage volunteers

What The Training Will Cover

  • Understand the theories surrounding why volunteers can become difficult.

  • Review how to develop structures and procedures to ensure effective volunteer management 

  • Leave with a toolkit of tips to mitigate or handle conflict arising within organizations such as how to fire a volunteer or diffuse a difficult situation. 

  • Understand how to improve volunteer orientations, policies, and handbooks for long-term organizational benefit. 



Premier Members






Additional Information

All workshops are live and recorded.  It is best to attend live but if you miss the live workshop, you can watch the recordings and then reach out to the instructor with any follow up questions. After the conference, attendees will receive recordings and materials from the workshop.

Looking to register 3+ people? Email us at to receive $5 off per registration!

Please Note: We do not offer any other discounts for this training other than the member rate. 


Some of our favorite books and articles on adult education, facilitation, and training;  
  • Flow: The Psychology of Optimal Experience 
    Csikszentmihalyi, M. (1990), New York: Harper & Row

  • Pedagogy of the Oppressed 
    Freire, P. (1996), London: Penguin

  • Teaching Naked: How Moving Technology Out of your College Classroom Will Improve Student Learning 
    Bowen, J. A. (2014), San Francisco, Calif: Jossey-Bass

  • Teaching to Transgress: Education as the Practice of Freedom
    Hooks, B. (2017)

  • The Adult Learner 
    Knowles, M. S., & Holton, E. F. (2015), London: Routledge

  • Visual Meetings: How Graphics, Sticky Notes and Idea Mapping Can Transform Group Productivity
    Sibbet, D. (2013), Hoboken, N.J: Wiley

  • Tips & tools: The Art of Experiential Group Facilitation 
    Stanchfield, J. (2007), Oklahoma City, OK: Wood 'N' Barnes Publishing

  • Thinkertoys: A Handbook of Creative-Thinking Techniques 
    Michalko, M., & cloudLibrary. (2017), S.l.: Random House

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Nonprofit Learning Lab

Have a question? 

Phone Number: 303-549-2764

303 South Broadway Ste 200467

Denver, CO 80209

Do you need virtual event production or tech support for your online gathering? Reach out to us today

so we can help you. 

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